Ingrid Auer Store US
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Returns Policy

You may return any item purchased from us for any reason within thirty (30) days of purchase. For all orders, the product ship date is the date of purchase. Only one opened package of any product in a shipment is eligible for return. All others of the same product must be in unopened and original condition to receive a full refund. Your refund will be processed based on your original form of payment. Opened or damaged items may only be eligible for partial refund or merchandise credit.

Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, include a copy of the receipt, pay for the cost of return shipping, and we must physically receive the return within the 30 day period. We reserve the right, at our sole discretion, to reject any return that does not comply with these requirements.

If the return is a result of our error (you received an incorrect or defective item, etc.), then we'll also pay the return shipping costs.


If you have any questions or require assistance, please contact our Customer Service Department at